Reference

How v8b Handles Your Personal Data

Your account with v8b — including your wallet activity with bKash, Nagad, and Rocket — is handled under a clear data policy.

Account data protectedLocal wallet privacyYour rights, clearly statedBangladesh-region scope

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REACH OUR TEAM

Contact Us About Your Privacy

Have a question about your data or want to make a request? Our support team handles privacy queries directly. Reach out through any of the channels below and we'll respond as quickly as we can. Data requests — access, correction, or deletion — are handled by the same team.

Live Chat Open the chat widget from any page on v8b. Available during active support hours for account and data queries.

Email Support Send your data request or privacy question to our support address. Include your registered contact detail so we can verify your account.

Help Centre Our help pages cover common data questions — how to update your details, what we store, and how to close your account.

HOW WE PROTECT YOU

Data Handling You Can Check

We keep your account data under standard security practices and give you clear paths to manage it. Here is what that looks like in practice across the four areas that matter most.

Account Security Your account is protected by OTP verification on login. We flag unusual session activity and can lock access at your request if you suspect unauthorised use.

Cookie Use We use session cookies to keep you logged in and analytics cookies to see how the lobby performs on mobile. You can manage cookie preferences from your browser settings.

Data Retention We hold your account data while your account is open and for the period local law requires after closure. You can request deletion once your account is closed and obligations are met.

Your Rights You can request a copy of your data, ask us to correct inaccurate details, or request deletion. Submit the request via live chat or email and we will confirm receipt within a reasonable period.

What We Collect and Why

v8b Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide: name, contact information, and the payment method you use — bKash, Nagad, or Rocket. We record transaction references to verify deposits and process withdrawals; we do not store your mobile wallet PIN or full account

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credentials. Device data such as browser type and session identifiers help us keep your account secure and detect unusual access. We may also collect usage data — which sections of the lobby you visit, how long a session runs — to improve how the platform works
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on your phone. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. We retain account data for as long as your account is active
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and for the period required under applicable law. You can request a copy of your data or ask us to delete it by contacting support. Availability of this service depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Hear Most

Real questions about how your data works on v8b, answered directly.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also record transaction references and device session data for security purposes.

Only the data those processors need to complete your transaction is shared. We do not pass your full account profile to payment providers — just the reference details required to verify the transfer.

We keep it while your account is active and for the period required under applicable law after closure. Once those obligations are met, you can request deletion through our support team.

Contact us via live chat or email with your registered account details. We will verify your identity and send you a summary of the data we hold on your account.

Yes. Once your account is closed and any legal retention period has passed, submit a deletion request through support. We will confirm when the process is complete.

We use session cookies for login continuity and analytics cookies to monitor lobby performance on mobile. You can adjust or block non-essential cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoAbout Us

How v8b Handles Your Personal Data

Contact Us About Your Privacy

Data Handling You Can Check

Privacy Questions We Hear Most

01 What personal data does v8b collect when I open an account?

02 Does v8b share my data with bKash, Nagad, or Rocket?

03 How long does v8b keep my account data?

04 How do I request a copy of my personal data?

05 Can I ask v8b to delete my data?

06 What cookies does v8b use and can I turn them off?

Privacy Policy

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